Private Policy

Neverdrift, operated by Natalie Eng, trading as Neverdrift (UEN: 53422128M) ("we", "us", or "our"), is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (Singapore) ("PDPA") and applicable data protection laws.

This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and your rights in relation to it.



1. What Personal Data We Collect
We may collect the following categories of personal data:
- Identity data: full name, date of birth (if provided)
- Contact data: email address, phone number, messaging handles (Telegram, WhatsApp)
- Coaching-related data: information you share in intake forms, onboarding questionnaires, sessions, or written communications
- Financial data: billing information and payment records (processed via third-party payment providers; we do not store card details)
- Usage data: information about how you interact with our website (see Cookies, below)

2. How We Collect Personal Data
We collect personal data:
- Directly from you, via our coaching inquiry form, onboarding forms, email, and messaging platforms
- Through your use of our website (www.neverdrift.com)
- In the course of providing coaching services

3. Why We Collect and Use Your Personal Data
We collect and use your personal data for the following purposes:
- To assess and respond to coaching inquiries
- To deliver coaching services, including scheduling sessions and providing between-session support
- To process payments and maintain billing records
- To communicate with you about your programme
- To send relevant resources, updates, or newsletters (where you have opted in)
- To comply with our legal obligations

We will only use your personal data for the purpose for which it was collected, or for a directly related purpose with your consent.

4. Disclosure of Personal Data
We do not sell your personal data. We may share limited personal data with:
- Contracted service providers (e.g. marketing support) who are bound by confidentiality obligations and may only use your data to support our services
- Payment processors for billing purposes
- Relevant authorities if required by law or if we believe disclosure is necessary to protect the safety of any person

No session content or identifiable coaching disclosures will be shared with third parties without your explicit consent.

5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and as required by applicable law. Client records are typically retained for a minimum of three (3) years following the end of a coaching engagement for administrative and legal purposes, after which they are securely deleted.

6. Data Security
We take reasonable steps to protect your personal data from unauthorised access, use, or disclosure. These measures include secure storage of digital files, restricted access to personal data on a need-to-know basis, and confidentiality obligations for any contractors engaged by us.

However, no method of transmission or storage is 100% secure. You share information with us at your own risk, and we encourage you to contact us immediately if you have concerns about the security of your data.

7. Cookies
Our website may use cookies and similar tracking technologies to understand how visitors interact with our site. You can control cookie settings through your browser. We do not use cookies to collect personally identifiable information without your consent.

8. Your Rights
Under the PDPA, you have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent for certain uses of your data (where consent is the basis for processing)
- Request deletion of your data, subject to legal retention requirements

To exercise any of these rights, please contact us at: coaching@neverdrift.com

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be published on our website with the date of last update. Continued use of our services after an update constitutes acceptance of the revised policy.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:

Natalie Eng
Neverdrift
Email: natalie@neverdrift.com
Website: www.neverdrift.com



Neverdrift |natalie@neverdrift.com | www.neverdrift.com